Due to the health situation, we are experiencing, we have implemented in the hotel more prevention and safety measures in the face of COVID-19 according to the current standards applied. These actions will be constantly reviewed and updated to adapt them with agility to the necessary changes.
Our priority is to create a safe environment where you can enjoy an unforgettable vacation.
With the aim of guaranteeing to the greatest possible extent the medical and health security and well-being of our clients and workers, we would like to share with you some of the measures we have taken following the recommendations of the health authorities and the World Health Organization.
All the staff at Hotel Río Bidasoa has been trained in preventive measures against COVID-19 and are equipped with individual PPI.
The hotel has a specific cleaning and disinfection protocol controlled by a certified external company.
We have limited the maximum capacity of the common areas to guarantee social distancing.
The establishment has signs with the preventive measures implemented and the guidelines to be followed by the clients, as well as the nearest health centers and hospitals.
We guarantee the minimum necessary contact during the check-in and check-out process.
Incorporation of hydroalcoholic solutions in areas of common use.
Recommendation of card payment for all hotel services.
Constant ventilation of the different areas of the hotel.
Disinfection of all the material delivered to the clients.
Replacement of the elements of common use in catering areas (oil cruets, cruets, salt shakers) with others of individual use.
New sanitary regulations in the common areas (swimming pool, garden, restaurant…)
As an additional note we indicate that we are carrying out all the necessary safety and hygiene measures to avoid risks.
We have temporarily updated the cancellation policy to provide our customers with greater flexibility. Reservations made after April 1 will be 100% cancelable up to 48 hours prior to check-in.
If you need more information about your reservation, you can contact us by email at firstname.lastname@example.org or by WhatsApp at +34 668718684.
ll requests will be answered as soon as possible.
We appreciate your patience, your understanding and hope to welcome you back very soon.